Author Topic: Computer log on help needed (Read 15022 times)

K.H · « **on:** July 26, 2014, 09:47:28 PM »

We have a new member "Bluebio" who is unable to log on, we have checked his account and both me and Tony can log in to the account, so we are pretty certain its a problem at his end.
Is there any body with more computer knowledge than me who is willing to have a chat with Phil (Bluebio) and suggest a few things to check?
BTW he is running Windows 8
PM me your number and i will pass it on so he can ring you

Julian · « **Reply #1 on:** July 26, 2014, 10:25:44 PM »

It's only the great apes and lower life forms who have less computer knowledge than you, but if Tony's had a look at it and can't suggest a solution at Phil's end then there's not much hope for the rest of us.

Best possible advise would be to ditch Windows 8 ... is pants!

I can normally log in on my laptop which runs windows bloody 8 running in desktop mode ...what's Phil seeing when tries to log in?

K.H · « **Reply #2 on:** July 26, 2014, 10:32:38 PM »

Tony has only checked our end , it times out i believe.
and its a bit low bringing your family into personal insults!

kamaangir · « **Reply #3 on:** July 26, 2014, 10:39:32 PM »

What browser is he using? If its internet explorer, tell him to try firefox or chrome.

K.H · « **Reply #4 on:** July 26, 2014, 10:41:11 PM »

Dont know

Julian · « **Reply #5 on:** July 26, 2014, 10:46:18 PM »

It's rather a long shot, but it would appear that Phil has the same IP address as Tony ... 192.168.X.X

Don't know if that's even possible ... is it?

If I search for Bluebio and click the link to his IP address, it brings up a load of stats for Tony, including ... Password incorrect - tony ?action=login2, on the 24th July.

Perhaps if Phil switched his router off and on he may get a different IP address if it's not fixed. Further than that I'm lost.

K.H · « **Reply #6 on:** July 26, 2014, 10:50:02 PM »

Would that have anything to do with Tony logging into Phils a/c to check it was working ok?

Julian · « **Reply #7 on:** July 26, 2014, 10:53:07 PM »

Quote from: K.H on July 26, 2014, 10:50:02 PM

Would that have anything to do with Tony logging into Phils a/c to check it was working ok?

Honestly don't know. Can you ask Phil to let us know his IP address? Just type "what's my IP" into Google and click a link.

Julian · « **Reply #8 on:** July 26, 2014, 10:54:46 PM »

If his IP isn't the one in the post above, we could try deleting the account completely and get Phil to try a fresh.

K.H · « **Reply #9 on:** July 26, 2014, 10:57:55 PM »

Ive just logged in and it now shows my IP, Phil has tried two different account names and then i deleted them and set this one up.
Do you still want his IP?

Julian · « **Reply #10 on:** July 26, 2014, 11:07:16 PM »

Ah, I'm guessing it shows the last used IP address then ... bang goes that idea!

Might be worth checking his IP against the banned list ... 2nd page is a list of IP addresses ... just possible it may work on a range either side of banned IPs.

Really clutching at straws now.

K.H · « **Reply #11 on:** July 26, 2014, 11:11:14 PM »

I think Tony may have mentioned cookies, how would he sort those?

kamaangir · « **Reply #12 on:** July 26, 2014, 11:13:56 PM »

Need to know what browser he is using, they are stored in browser memory.

Rotary-Motion · « **Reply #13 on:** July 26, 2014, 11:17:22 PM »

hi kieth I sent you a text? that iphone5s not working?

K.H · « **Reply #14 on:** July 26, 2014, 11:20:32 PM »

Quote from: Rotary-Motion on July 26, 2014, 11:17:22 PM

hi kieth I sent you a text? that iphone5s not working?

Sorry RM, it was off, you ok if i give him your number?

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