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General => Wiki and forum discussion => Topic started by: Tony on September 17, 2014, 08:10:34 PM

Title: Downtime this evening
Post by: Tony on September 17, 2014, 08:10:34 PM

Plusnet had a few problems by all accounts.

Quote

Earlier this evening we experienced a drop in a large number of customer sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet.

Our network engineers are currently investigating this.

If you are struggling to connect to the Internet then please try powering off your modem or router for 30 minutes before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later this evening.

Apologies for the inconvenience.

Kind regards,

Linn Karstrom
Customer Relations

May be ongoing...

Title: Re: Downtime this evening
Post by: K.H on September 17, 2014, 09:38:14 PM

Ah, thought it was my comp, didnt last long tho

Title: Re: Downtime this evening
Post by: Julian on September 17, 2014, 09:40:11 PM

I'm with plusnet and I'm loosing service on a regular basis tonight.

I'm no expert, but I can't think that switching the router off for half an hour will have any effect other than to reduce the demand on their servers.

Title: Re: Downtime this evening
Post by: kamaangir on September 17, 2014, 09:43:15 PM

I am off to start a bio powered down thread on VOD ;D