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General => Wiki and forum discussion => Topic started by: K.H on July 26, 2014, 09:47:28 PM

Title: Computer log on help needed
Post by: K.H on July 26, 2014, 09:47:28 PM
We have a new member "Bluebio" who is unable to log on, we have checked his account and both me and Tony can log in to the account, so we are pretty certain its a problem at his end.
Is there any body with more computer knowledge than me who is willing to have a chat with Phil (Bluebio) and suggest a few things to check?
BTW he is running Windows 8
PM me your number and i will pass it on so he can ring you
Title: Re: Computer log on help needed
Post by: Julian on July 26, 2014, 10:25:44 PM
It's only the great apes and lower life forms who have less computer knowledge than you, but if Tony's had a look at it and can't suggest a solution at Phil's end then there's not much hope for the rest of us.

Best possible advise would be to ditch Windows 8 ... is pants!

I can normally log in on my laptop which runs windows bloody 8 running in desktop mode ...what's Phil seeing when tries to log in?
Title: Re: Computer log on help needed
Post by: K.H on July 26, 2014, 10:32:38 PM
Tony has only checked our end , it times out i believe.
and its a bit low bringing your family into personal insults!
Title: Re: Computer log on help needed
Post by: kamaangir on July 26, 2014, 10:39:32 PM
What browser is he using? If its internet explorer, tell him to try firefox or chrome.
Title: Re: Computer log on help needed
Post by: K.H on July 26, 2014, 10:41:11 PM
Dont know  :)
Title: Re: Computer log on help needed
Post by: Julian on July 26, 2014, 10:46:18 PM

It's rather a long shot, but it would appear that Phil has the same IP address as Tony ...  192.168.X.X

Don't know if that's even possible ... is it?

If I search for Bluebio and click the link to his IP address, it brings up a load of stats for Tony, including ... Password incorrect - tony ?action=login2,  on the 24th July.

Perhaps if Phil switched his router off and on he may get a different IP address if it's not fixed.  Further than that I'm lost.
Title: Re: Computer log on help needed
Post by: K.H on July 26, 2014, 10:50:02 PM
Would that have anything to do with Tony logging into Phils a/c to check it was working ok?
Title: Re: Computer log on help needed
Post by: Julian on July 26, 2014, 10:53:07 PM
Would that have anything to do with Tony logging into Phils a/c to check it was working ok?

Honestly don't know.  Can you ask Phil to let us know his IP address?  Just type "what's my IP" into Google and click a link.
Title: Re: Computer log on help needed
Post by: Julian on July 26, 2014, 10:54:46 PM
If his IP isn't the one in the post above, we could try deleting the account completely and get Phil to try a fresh.
Title: Re: Computer log on help needed
Post by: K.H on July 26, 2014, 10:57:55 PM
Ive just logged in and it now shows my IP, Phil has tried two different account names and then i deleted them and set this one up.
Do you still want his IP?
Title: Re: Computer log on help needed
Post by: Julian on July 26, 2014, 11:07:16 PM
Ah, I'm guessing it shows the last used IP address then ... bang goes that idea!

Might be worth checking his IP against the banned list ... 2nd page is a list of IP addresses ... just possible it may work on a range either side of banned IPs.

Really clutching at straws now.
Title: Re: Computer log on help needed
Post by: K.H on July 26, 2014, 11:11:14 PM
I think Tony may have mentioned cookies, how would he sort those?
Title: Re: Computer log on help needed
Post by: kamaangir on July 26, 2014, 11:13:56 PM
Need to know what browser he is using, they are stored in browser memory.
Title: Re: Computer log on help needed
Post by: Rotary-Motion on July 26, 2014, 11:17:22 PM
hi kieth I sent you a text? that iphone5s not working?
Title: Re: Computer log on help needed
Post by: K.H on July 26, 2014, 11:20:32 PM
hi kieth I sent you a text? that iphone5s not working?
Sorry RM, it was off, you ok if i give him your number?
Title: Re: Computer log on help needed
Post by: Rotary-Motion on July 26, 2014, 11:27:55 PM
hi kieth I sent you a text? that iphone5s not working?
Sorry RM, it was off, you ok if i give him your number?

sure no worries, oh I been laid off. well got one day Tuesday (smash up some concrete) think im gonna sign on???
Title: Re: Computer log on help needed
Post by: Rotary-Motion on July 26, 2014, 11:29:54 PM
sorry kieth prolly too much infomatuion, ben partying hehe
Title: Re: Computer log on help needed
Post by: K.H on July 26, 2014, 11:34:10 PM
hi kieth I sent you a text? that iphone5s not working?
Sorry RM, it was off, you ok if i give him your number?

sure no worries, oh I been laid off. well got one day Tuesday (smash up some concrete) think im gonna sign on???
Told us Thu night that there is one more weeks work, then back to lay the patio when the building is up, cant see him doing anything on his own?
Anyway cheers for that i will let Phil know tomorrow
Title: Re: Computer log on help needed
Post by: Rotary-Motion on July 27, 2014, 09:26:28 AM
koolio, althgough if tony cant sort it not sure how I could help though
Title: Re: Computer log on help needed
Post by: Rotary-Motion on July 27, 2014, 10:00:15 PM
hi all

had a chat and said try turning off the antivirus for 30 seconds to see if that is locking the website out, think he said its a new laptop with mcafee on it at the mo
Title: Re: Computer log on help needed
Post by: K.H on July 30, 2014, 10:04:55 PM
Some info from Phil, still no joy in logging on

my ip ends .127
my ipv6 ends .d07f
im running firefox can't get along with chrome
Title: Re: Computer log on help needed
Post by: K.H on July 31, 2014, 07:22:56 PM
Anyone else willing to try and help? :(
Title: Re: Computer log on help needed
Post by: kamaangir on July 31, 2014, 09:08:18 PM
Tell him to downlaod and install teamviewer and i can help.
Title: Re: Computer log on help needed
Post by: K.H on July 31, 2014, 10:00:28 PM
Tell him to downlaod and install teamviewer and i can help.
Nice one Arash, i will suggest it
Title: Re: Computer log on help needed
Post by: K.H on August 04, 2014, 08:47:32 PM
Before taking up Arash,s offer Phil decided to try registering again, i deleted his account and he re registered, whatever user name / password he tries it comes up "e mail in use by another user"
I have gone into the members area and done a search for his email address and nothing?????????
Title: Re: Computer log on help needed
Post by: Chug on August 04, 2014, 08:58:36 PM
Keith,

why don't you set up a new member account using his details see ifn it works, if it does then send him the login and password and see if he can login then.

or give him your login/password and see if he can get in to your account, if not he has a problem on his machine...Cookies? Cached page?
Title: Re: Computer log on help needed
Post by: K.H on August 04, 2014, 09:18:20 PM
Tell him to downlaod and install teamviewer and i can help.
How secure is that? (Phil asked me to ask)
Title: Re: Computer log on help needed
Post by: Julian on August 04, 2014, 09:22:07 PM
Keith, can you PM me Phil's email address please?

Is there any other email address he could use?

I've just tried registering manually using my email and get the same message.  Even if Phil's account has been deleted it may be possible that his email is still lodged in a data base somewhere.
Title: Re: Computer log on help needed
Post by: kamaangir on August 04, 2014, 09:22:13 PM
It lets some one see and manipulate his desktop but only when he gives them the password, which changes after every session. If he has trust issues then its not for him. I use it when my customers can't log on to their cctv systems, I go in and sort it out for them.

Title: Re: Computer log on help needed
Post by: K.H on August 04, 2014, 09:30:47 PM
Keith, can you PM me Phil's email address please?

Is there any other email address he could use?

I've just tried registering manually using my email and get the same message.  Even if Phil's account has been deleted it may be possible that his email is still lodged in a data base somewhere.
Bugger, just got an email saying Bioblue had signed up  :(
pm on its way
Title: Re: Computer log on help needed
Post by: K.H on August 04, 2014, 09:34:17 PM
It lets some one see and manipulate his desktop but only when he gives them the password, which changes after every session. If he has trust issues then its not for him. I use it when my customers can't log on to their cctv systems, I go in and sort it out for them.
I think Phil is up for it, he is desperate to sign up, he was just asking really, i will pass your reply on  :)
Title: Re: Computer log on help needed
Post by: Bioblue on August 04, 2014, 09:34:28 PM
Keith, can you PM me Phil's email address please?

Is there any other email address he could use?

I've just tried registering manually using my email and get the same message.  Even if Phil's account has been deleted it may be possible that his email is still lodged in a data base somewhere.
Bugger, just got an email saying Bioblue had signed up  :(
pm on its way

That was me using the wifes email address!
Title: Re: Computer log on help needed
Post by: K.H on August 04, 2014, 09:40:52 PM
Keith, can you PM me Phil's email address please?

Is there any other email address he could use?

I've just tried registering manually using my email and get the same message.  Even if Phil's account has been deleted it may be possible that his email is still lodged in a data base somewhere.
Bugger, just got an email saying Bioblue had signed up  :(
pm on its way

That was me in the wifes dress!
Nowt new there then!
Title: Re: Computer log on help needed
Post by: Bioblue on August 04, 2014, 09:41:02 PM
It's me posing as Bioblue!

Just registered him manually, using his email and it seems to work OK.

I'll email him the password I used and see if he can logion.

Keith, can you text him to check his email please ... texting for me is up there with similes!
Title: Re: Computer log on help needed
Post by: Bioblue on August 04, 2014, 09:42:37 PM
Keith, can you PM me Phil's email address please?

Is there any other email address he could use?

I've just tried registering manually using my email and get the same message.  Even if Phil's account has been deleted it may be possible that his email is still lodged in a data base somewhere.
Bugger, just got an email saying Bioblue had signed up  :(
pm on its way

That was me in the wifes dress!
Nowt new there then!

One day I'll post photos of the last fancydress party I went to.  You'd get some mileage out of that.
Title: Re: Computer log on help needed
Post by: Bioblue on August 04, 2014, 09:43:22 PM
Ooops, still logged in as Bioblue ... he, he.
Title: Re: Computer log on help needed
Post by: K.H on August 04, 2014, 09:47:23 PM
It lets some one see and manipulate his desktop but only when he gives them the password, which changes after every session. If he has trust issues then its not for him. I use it when my customers can't log on to their cctv systems, I go in and sort it out for them.
Phil is downloading it now, i will pm you his email and mobile number in a mo if Julian is unsuccessful
Title: Re: Computer log on help needed
Post by: K.H on August 04, 2014, 09:47:46 PM
It's me posing as Bioblue!

Just registered him manually, using his email and it seems to work OK.

I'll email him the password I used and see if he can logion.

Keith, can you text him to check his email please ... texting for me is up there with similes!
Text sent
Title: Re: Computer log on help needed
Post by: Julian on August 04, 2014, 09:49:04 PM
He'd better have some interesting stuff to say after all this!
Title: Re: Computer log on help needed
Post by: K.H on August 04, 2014, 09:51:41 PM
He'd better have some interesting stuff to say after all this!
Ha, i like that
BTW he has bought my processor  :)
Title: Re: Computer log on help needed
Post by: Julian on August 04, 2014, 10:03:10 PM
He'd better have some interesting stuff to say after all this!
Ha, i like that
BTW he has bought my processor  :)

Oh, I see!  He'll have lots of questions then?

Seems to have gone quiet ... I sent an email with log in details and the account works fine.  If he's still got problems it must be on his PC or in connection with that pile of excrement that is Windows 8.  If that's the case it's over to Arash.

Title: Re: Computer log on help needed
Post by: K.H on August 04, 2014, 10:05:33 PM
He'd better have some interesting stuff to say after all this!
Ha, i like that
BTW he has bought my processor  :)

Oh, I see!  He'll have lots of questions then?

Seems to have gone quiet ... I sent an email with log in details and the account works fine.  If he's still got problems it must be on his PC or in connection with that pile of excrement that is Windows 8.  If that's the case it's over to Arash.
No email received and i have confirmed his email address?
Title: Re: Computer log on help needed
Post by: Julian on August 04, 2014, 10:09:47 PM
Most strange, I've sent him two.

I know many hot mail accounts got hacked today, don't know if that's got anything to do with it.

If I PM you the password, can you text it on?
Title: Re: Computer log on help needed
Post by: Julian on August 04, 2014, 10:12:32 PM
I can log on using my Win 8 machine and the details I've just sent by PM.
Title: Re: Computer log on help needed
Post by: K.H on August 04, 2014, 10:23:24 PM
Most strange, I've sent him two.

I know many hot mail accounts got hacked today, don't know if that's got anything to do with it.

If I PM you the password, can you text it on?
Done
Title: Re: Computer log on help needed
Post by: kamaangir on August 05, 2014, 07:29:26 PM
He is sorted now.
Title: Re: Computer log on help needed
Post by: Julian on August 05, 2014, 07:51:27 PM
He is sorted now.

Well done Arash!

What was the problem?
Title: Re: Computer log on help needed
Post by: kamaangir on August 05, 2014, 08:18:29 PM
Not sure what it was origionally, but he was using bluebio instead of bioblue.

Trying to get him sorted on VOD.

Deleted his cookies etc..
Title: Re: Computer log on help needed
Post by: K.H on August 05, 2014, 08:22:07 PM
Sod the Vod, after all that effort he needs to be posting on here!
Nice one Arash  :D
Title: Re: Computer log on help needed
Post by: kamaangir on August 05, 2014, 08:28:15 PM
Hey Vod is good for a laugh!
Title: Re: Computer log on help needed
Post by: K.H on August 05, 2014, 08:59:22 PM
Sod the vod - im a poet! ;D
Title: Re: Computer log on help needed
Post by: Bioblue on August 05, 2014, 09:59:11 PM
hi guys im here finally
newby from sheffield,bit like the oscars this bit he says choking back the tears many thanx to all who posted to this thread,but the special thanx go to keith and arash without whos help i'd probably never get on the wiki.


ps and yes there will be questions .....many questions.

phil
Title: Re: Computer log on help needed
Post by: Tony on August 05, 2014, 10:39:59 PM
Hi Phil glad you figured it out in the end.  What was the problem?

And, of course, welcome :)
Title: Re: Computer log on help needed
Post by: Julian on August 05, 2014, 11:48:01 PM
hi guys im here finally
newby from sheffield,bit like the oscars this bit he says choking back the tears many thanx to all who posted to this thread,but the special thanx go to keith and arash without whos help i'd probably never get on the wiki.


ps and yes there will be questions .....many questions.

phil

Welcome to the wiki and forum, Phil.

Well done Arash and Keith.
Title: Re: Computer log on help needed
Post by: Bioblue on August 06, 2014, 02:48:58 PM
hi fellas
not being a pooter wizard i dont know what was stopping my log in.could be something to do with Arash taking away me biscuits that let me in, just tried the vod,still unable to say hi there, logged in ok tapped on members intro and on new thread box popped up"not allowed" request email & activation code.but hey i'm happy to be on here  :)
Title: Re: Computer log on help needed
Post by: kamaangir on August 06, 2014, 05:16:15 PM
Hi phil, you need to check your hotmail account and you should have an email from vod. Click on the link in the email and tgat should do it.